Terms of Service

The UGC Creators marketplace at ugccreators.co.uk is operated by SKU Group LLC, a limited liability company registered in Wyoming, USA, at 30 N Gould St, Ste R, Sheridan, WY 82801 (“we”, “us”). You can reach us at hello@ugccreators.co.uk.

By creating an account or using the marketplace you agree to these terms.

We provide a platform where brands discover creators and the two arrange work directly. Any agreement to produce content is between the brand and the creator. We are not a party to it.

Creators are independent contractors. Nothing here creates employment, agency, partnership or joint venture between us and any user. We do not supervise how creators work, set their prices, or guarantee that any brand will hire them or that any creator will deliver.

Separately, we also operate a creative agency. Where you engage that service, it is governed by a separate written agreement, not these terms.

You must be at least 18 and able to enter a binding contract. You are responsible for the accuracy of what you publish, for keeping your password secure, and for everything done through your account.

Creator profiles are reviewed before appearing publicly. We may decline or remove a profile at our discretion, including where information appears false, portfolio work is not the creator’s own, or the profile breaches section 5.

Creators keep ownership of the work they upload. By publishing to your profile you grant us a non-exclusive, worldwide, royalty-free licence to host, display and reproduce that content for the purpose of operating and promoting the marketplace. You can end this licence by deleting the content or your account.

You must own or have permission to use everything you upload, including music, footage, trademarks and the likeness of anyone appearing in it.

Rights in commissioned work are agreed between the brand and the creator. We take no position on, and grant no rights over, work produced through a booking. Agree usage rights, exclusivity and duration in writing before work begins — most disputes we see come from skipping this.

You agree not to:

• impersonate anyone, or misrepresent your experience, audience or results;
• upload unlawful, defamatory, hateful or sexually explicit material, or anything infringing;
• use the platform to harass, spam or scrape other users;
• circumvent the marketplace to avoid fees where fees apply;
• attempt to gain unauthorised access to any part of the service.

We may suspend or terminate accounts that breach this, with or without notice.

Browsing and messaging are currently free. Brands and creators arrange payment directly between themselves, and we are not responsible for it.

If we introduce payments through the platform, the applicable commission, refund and release terms will be presented before you use them, and will apply only to bookings made afterwards.

Because the contract is between brand and creator, disputes about scope, quality, timing or payment are theirs to resolve. We may help informally but are not obliged to arbitrate, and we are not liable for the outcome.

We aim to keep the service available but do not guarantee uninterrupted access. We may change, suspend or discontinue features. Where a change materially affects you, we will give reasonable notice.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, we are not liable for lost profits, lost business, lost data or indirect or consequential loss, and our total liability arising out of the service is limited to the greater of the fees you paid us in the preceding twelve months or £100.

The service is provided “as is”. We do not warrant that any creator, brand, or piece of content will meet your requirements.

You may close your account at any time. We may suspend or close an account for breach of these terms, or for any reason on reasonable notice. Sections 4, 5, 7, 9 and 11 survive termination.

These terms are governed by the laws of the State of Wyoming, USA, and the courts of Wyoming have exclusive jurisdiction.

If you are a consumer resident in the United Kingdom or European Economic Area, this does not deprive you of the protection of mandatory consumer-protection provisions of your local law, and you may bring proceedings in your local courts.

We may update these terms. The date at the top shows the current version, and material changes will be notified by email or on-site. Continuing to use the service after a change means you accept it.

Questions: hello@ugccreators.co.uk · See also our Privacy Policy.